Groups, teams, and other new ways of working together have become commonplace in today's organizations. In spite of all of these changes, one element remains the same: the basic building block of all work activities is the individual employee. Points of Influence helps coach managers, team leaders, and trainers to gain a better understanding of employee motivation and how they can influence behavior, increase their own personal self-awareness, and expand their managerial skills.

MORLEY SEGAL is co-founder of the American University/NTL Masters Progam in Organization Development and a professor in the School of Public Affairs at the American University in Washington, D.C.