Developing a Questionnaire: 2nd Edition is a comprehensive guide to the successful design and implementation of questionnaires as a research method. It covers:

- how, why and when to use questionnaires
- how to analyse data
- how to present results
- how to relate questionnaires to other forms of research

This second edition contains new chapters on the use of questionnaires in surveys, face-to-face questionnaires and telephone interviews.