If you are an experienced trainer, an instructional designer, a specialist in performance improvement, or a manager responsible for learning and performance, Performance-Based Evaluation . . . offers you the proven tools and information to evaluate programs and people performance. Filled with real-world examples, this practical resource will help you to determine what to do and (just as important) what not to do.

Performance-Based Evaluation contains a wealth of information including:

• Suggestions on how to measure both hard and soft skills
• Guidance on measuring required and mandated programs
• Ideas for measuring elective training and employee relations programs
• Procedures for comparing different delivery systems
• Information on how to sample people and documents
• Tips for both collecting data and information on analyzing data using descriptive and inferential statistics

In addition, the book includes a CD-ROM with customizable and reproducible job aids, charts, and exercises.

Judith Hale is the president of Hale Associates, a consulting firm specializing in performance management, performance improvement systems, and strategic planning. She has contributed to or edited many published works, including The Performance Consultant's Fieldbook (1998) and Performance-Based Certification (1999), Designing Work Groups, Jobs, and Work Flow (1995) and Designing Cross-Functional Business Processes (1995), all published by Jossey-Bass. She is a contributing author to The Guidebook for Performance Improvement (Jossey-Bass/Pfeiffer, 1997). The recipient of several professional awards and honors, Hale is past-president of the International Society for Performance Improvement (ISPI) and an active member of ASTD.