Coaching, training, mentoring and development are all about helping staff to learn, whether it is new knowledge, skills or adapting to the cultural attitudes of the organization. This book critically analyzes the methods and instruments available for those who want to learn and those who want to encourage their employees to learn. It avoids jargon and aims to make the theory and practice of learning more easily understood and therefore accomplished.

JOHN TAYLOR works as an independent consultant with international companies and government organizations in Europe, the US, Africa and Asia. He specializes in developing behaviours leading to loyalty and training trainers and managers to achieve maximum commitment amongst their staff. Before becoming a consultant, he worked in the Public Service in the United Kingdom and overseas. His career has been split between management, personnel, and training.

ADRIAN FURNHAM is Professor of Psychology at University College, London, UK. He is on the Editorial Board of a number of journals and has received many awards and was recognized as the most productive psychologist in the world from 1980-1989. He is the author of more than 36 books, many of which have been translated into a number of languages, including successful, popular management books, and over 400 journal papers. He acts as a consultant to a number of bodies including H.M. Government, the Atomic Energy Authority, Channel 4, BP and a number of multinational corporations, and writes a regular column in the Financial Times and HR Magazine and is a regular contributor to BBC radio and television.