Written for organizational leaders, planners, facilitators, and consultants, this book defines how the four different planning activities used to manage and improve an organization should be merged to maximize effectiveness. Stating that the four plans for organization improvement are the business plan, strategic business plan, strategic improvement plan, and operating plan, it defines each and explains how to link them together to reduce cost and cycle times. The text incorporates sufficient flexibility so readers can adapt and revise, based on changing business needs and marketplace opportunities.

H. James Harrington, Frank Voehl