Lecture Notes in Computer Science: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers

Følstad, Asbjørn; Araujo, Theo; Papadopoulos, Symeon; Law, Effie L.-C.; Luger, Ewa; Goodwin, Morten; Brandtzaeg, Petter Bae

This book constitutes the proceedings of the 4^th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.

The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.

Details

Published by: Springer

Publication Date: 2021-02-03

Format: Paperback

ISBN-13: 9783030682873

DOI: 10.1007/978-3-030-68288-0

Dimensions: 235cm x155cm

Pages: 219