The CCIS volume constitutes the proceedings of the 20th International Conference on Knowledge Management in Organizations, KMO 2026, Manila, Philippines, held during August 2026.

The 40 full papers presented in this volume were carefully reviewed and selected from 68 submissions. 

They are grouped into the following topics: AI Readiness, Governance, and Public Knowledge Ecosystems; Generative AI, Knowledge Creation, and KM Models; AI Transformation, Agents, Digital Twins, and Human-AI Value Creation; Knowledge Sharing, Organizational Memory, and Tacit Expertise; Education, Workforce Development, and Workplace Wellbeing; Smart Infrastructure, Construction Analytics, and Decision Support; Health, Accessibility, Mobility, and Assistive Technologies.