Markt- und Unternehmensentwicklung Markets and Organisations

Daiberl, Christofer F.

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

Details

Published by: Springer Gabler

Publication Date: 2020-03-03

Format: Paperback

ISBN-13: 9783658295790

DOI: 10.1007/978-3-658-29580-6

Dimensions: 210cm x148cm

Pages: 264