Responsiveness - conceived of as an organization's ability to listen, understand and respond to demands put to it by its stakeholders - has become a crucial, yet underresearched concept in strategic change and organization development.

Claus Jacobs develops a concept of enactive responsiveness that transcends the traditional stimulus-response metaphor by re-introducing the dialogical and relational dimensions of responsiveness. Based on an interpretive case study of a 12-month organizational change project in a health care organization, he conceptualizes responsiveness as a perceptive, reflective and adaptive capacity of an organization. Thus, this study contributes to the development of a theory and practice of 'organizational answerability'.

Dr. Claus Jacobs promovierte an der School of Business Studies der University of Dublin, Trinity College. Als Research Fellow in der Imagination Lab Foundation, Lausanne, forscht er im Bereich innovativer Strategie- und Organisationsentwicklung.