In a world where AI is rapidly becoming embedded in everyday tools, this book helps you cut
through the noise to understand Microsoft’s growing Copilot ecosystem and confidently choose the
right tool for the right task.

You’ll start by untangling the different Copilot experiences in Microsoft 365. From there, you’ll explore
agents, learning why they matter and how they enable powerful automation without requiring deep
coding skills.

Along the way, you’ll get plain-language explanations of the buzzwords that make this space feel
overwhelming and a realistic view of what AI can and can’t do. By the end of the book, you won’t just
know the difference between a bot, a workflow, and an agent; you’ll know exactly when each is the right
choice and how to apply them with confidence.

What You will Learn:

• Choose the right Copilot or agent for specific business scenarios
• Understand how large language models work behind the scenes
• Interpret common AI terminology without the jargon
• Distinguish between bots, workflows, and agents and when to use each
• Identify strong AI use cases and avoid common pitfalls

Who This Book Is For

Business users, developers and Power Platform makers

April Dunnam is a Principal Cloud Advocate at Microsoft, where she helps thousands of professionals around the world understand and adopt low-code, AI, and automation technologies. With a background as a SharePoint and .NET developer, she brings a rare mix of deep technical expertise and an approachable teaching style that makes complex topics accessible to everyone. 

April is an international speaker, YouTube creator, and Pluralsight author. Her YouTube channel, followed by tens of thousands of makers and developers, is known for breaking down Microsoft Power Platform and AI concepts in a way that is practical, engaging, and easy to understand.

She has been at the forefront of the shift from apps and workflows to Copilot and AI agents, advising organizations and communities on how to use these new tools effectively. April is passionate about empowering people—whether they are business users, IT pros, or developers—to harness AI in ways that drive real impact. 

When she is not creating content or speaking at events, you’ll likely find her making music with her band or spending time with her family in Tulsa, Oklahoma.